Passenger Responsibilities

1. A client will be deemed to have entered a contract with Gold Star Transfers once acceptance of a
booking is confirmed either by phone or by e-mail, and payment made, will abide by these terms and
conditions.
2. The confirmation email is your booking reference number. You may be asked to show/quote to the
driver for both the outward journey and the return trip.
3 . Please ensure that your phone number given on the booking form is an operational mobile phone
number that will work in Australia, as we cannot be held liable for any costs that you may incur if we
are unable to contact you.
If your overseas mobile does not operate in Australia on roam, we suggest you supply us with your email address.
4. Please check your mobile phone for messages on arrival so that the driver can communicate with you regarding coming through the Airport / Cruise Terminal to arrange for a smooth pick up.
5. Child or booster seats are available for use in all vehicles at extra cost. However, it is the responsibility of the client to give us notice at the time of booking. Gold Star Transfers will not be held liable if a transfer cannot be completed due to failure to notify us.
6. With regards of NSW Transfers requiring the use of Child / Infant seats, these are mandatory by NSW State law and the responsibility of the Client.
7. Please ensure all information provided regarding your booking is correct, as amendments may incur
extra charges.
 
 
 
Payments & Fares

1 . Payment can be made by credit card, EFT Transfer (Direct Deposit) or Pay Id. Under the State of
Queensland legislation: Invoice payments must be made before travel under the State of Qld Govt. Legislation.
2 . All payments, whatever arrangement has been made with the company, must be paid and approved  24 hours before travel. Failure to do so may result in a driver NOT being dispatched to collect passengers. Gold Star Transfers reserves the right NOT to attend if payment has not been made or approved.
3 . All transfers carried out between the hours of 10 pm – 5 am (22:00 hrs - 06:00 hrs) will be subject to
a one-off AHS (After Hours Service) fee of $50.00 in addition to the regular transfer fee.
 

Cancellations

1. Cancellation by the client must be done in writing, with at least 24 hours notice.
2 . If you cancel within 2 4 hours of your booking time, the full price of the booking will be payable.
3. If you cancel outside 24 hours of your arrival time but within 14 days, the FULL price will be refunded in FULL
4. If you cancel outside 14 days of your arrival time, the full price will be refunded in FULL.
5 . If, through circumstances beyond our control, the Driver is forced to cancel your transfer, Gold Star
Transfers reserve the right to arrange an alternative transfer, meeting the same level of vehicle booked
or an upgrade to a higher class vehicle.
6 . Gold Star Transfers will not be liable for any charges incurred if the client has missed flights due to
unforeseen circumstances.
 
Delay
1. If your flight is delayed by more than 20 minutes, Gold Star Transfers reserves the right to organise
an alternative transfer Driver with a similar vehicle but not less than the original vehicle booked and without any additional costs incurred.
2. If your Driver is unable to wait for your delayed flight, Gold Star Transfers reserve the right to
arrange an alternative transfer Driver; however, if this isn't possible, we may be forced to cancel the booking.
We will only exercise this right if the delay compromises the driver's service to other clients' bookings
scheduled to follow the delayed booking.
It is therefore essential that the client contacts Gold Star Transfers by telephone on 0419 799 7141 in the event of their flight departure being delayed by more than 20 minutes, so that we can be in contact with your Driver and, if need be, provide the best alternative arrangement(s).
 

 
General

1 . We reserve the right to change the transfer Driver in exceptional circumstances; all such Drivers are
fully registered and approved.
2. En route requests to stop for shopping or other non-essential items are normally not possible except with a private charter. Such stops must be notified at the time of booking so that time can be factored in.
3 . It is forbidden to smoke, consume alcohol or use illegal drugs whilst in the transfer vehicle.
4. The Driver, on behalf of Gold Star Transfers, reserves the right to refuse transport to any client who is
thought to be under the influence of alcohol or illegal drugs, who is considered by the driver to pose
a threat to the chauffeur or other passengers.
5 . Any refreshments, apart from water, must not be consumed whilst the vehicle is in transit.
Children under the age of 12 must be accompanied by an adult.
7. A reasonable amount of luggage is allowed in connection with the vehicle chosen for the transfer.
Generally, 1 item as carry-on and 1 item as checked baggage per passenger. Some larger items may     be charged extra. See the prices page.
8 . If your baggage fails to arrive at the airport with you, please contact your driver or Gold Star Transfers immediately, as the driver will need to be made aware of your delay.
9. Gold Star Transfers will not be liable for any loss or damage caused to luggage accompanying
passengers except where there has been negligence on the Driver's behalf.
10. The client's luggage is carried entirely at their own risk, and no responsibility can be accepted by Gold Star Transfers for loss or damage. The client should therefore ensure they have contracted appropriate travel insurance to cover this if required,
 

 
 Liability Insurance & Jurisdiction.

1 . We will endeavour to arrange a transfer service to the client from the pickup point to the destination
point detailed in the booking confirmation at the time specified, with the minimum delay reasonably
possible.
2. However, circumstances beyond Gold Star Transfers or the Driver's control may not make this

possible, in which case we cannot be held responsible for any financial or material loss as a
consequence. These include, but are not restricted to, the following examples:
• Any delay, as a result of a flight or train being delayed, thus delaying the driver.
• Any accident or incident causing delay, whether the vehicle carrying the client is directly  or indirectly involved or not involved at all.
• Any road closure or restricted access of the intended route chosen by the driver.
• Any delays as a result of weather conditions or unforeseen traffic delays
• Any delay as a result of the Driver or vehicle being detained by police, or any other government official.
• Any circumstance affecting the client's or driver's safety.
• Any delay caused by a third party or parties, including but not restricted to industrial action, terrorism or vandalism.

1. We accept no responsibility for valuables left in the Driver's vehicles, but we will endeavour to return
such items if reported and found. There may be extra charges involved.
2. All vehicles have the correct level of third-party insurance cover, and all vehicles are covered with
extensive Public Liability Insurance and Full Comprehensive Accident Insurance.
3. We strongly recommend that clients take out their own holiday Travel insurance.
Gold Star Transfers will take no responsibility for those who are not covered.
4. These terms and conditions shall not affect the client's statutory rights under Australian law.
5. Australian law governs these terms and conditions.

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