Frequently Asked Questions

Book online through our Get A Quote page, or call, text or WhatsApp us on 0419 799 714. You’ll receive a confirmation by email once your booking is confirmed and paid.

We recommend booking at least 12 hours ahead. For airport and cruise transfers in school holidays or peak periods, booking a few days or more ahead secures your preferred pickup time. Need a car within 12 hours? Call us directly and we’ll do our best.

We accept credit card, Apple Pay, EFT (direct deposit) and PayID. Payment needs to be received and approved at least 24 hours before your transfer.

Yes. A GST tax invoice is emailed for every confirmed and paid booking, which makes us an easy choice for corporate travel.

Our fares are fixed and quoted per vehicle, not per person. Popular routes start from:

• Gold Coast Airport to Surfers Paradise or Broadbeach: from $95
• Gold Coast Airport to Helensvale or Coomera: from $120
• Gold Coast Airport to Byron Bay: from $170
• Brisbane Airport to the Gold Coast (Surfers Paradise area): from $205
• Brisbane Airport to Tweed Heads: from $245

See all routes on our Fixed Fares page, or get an instant quote for your exact address.

No. Your fare is locked in when you book. No meters, no surge pricing, and no extra charge if your flight is delayed.

No, fares are per vehicle. If your group needs a larger vehicle, the quote will reflect that vehicle.

Fares include GST and flight monitoring. Optional extras include child seats ($35 each), additional stops, Brisbane Airport meet & greet ($55), and pre-purchased extra waiting time ($15 per 15 minutes). Pick-ups outside our standard hours (6am–9pm) attract an after-hours surcharge of $50–$175 depending on the time, shown in your quote, and a surcharge applies on Christmas Day and Easter Sunday.

Yes. We monitor arrival flights, so your pickup time adjusts automatically if your flight is early or late. If you’re delayed more than 20 minutes, please also give us a call so we can plan around it.

Free waiting time is included in every fare:

• Domestic airport arrivals: 30 minutes from the time your flight lands
• International airport arrivals: 60 minutes from the time your flight lands
• Brisbane Cruise Terminal: 30 minutes from your booked pickup time
• Home, hotel and other pickups: 15 minutes from your booked pickup time

Need longer? Extra waiting time can be pre-purchased when you book, at $15 per 15-minute block. If we haven’t heard from you by the end of your waiting time, the booking may be treated as a no-show and the fare is non-refundable, so if you’re running late, please call 0419 799 714 as soon as possible.

Every Gold Coast Airport arrival includes a complimentary in-terminal meet & greet. Your driver parks in the airport’s limousine car park, meets you inside the terminal and helps with your luggage to the car. (Kerbside pickups aren’t permitted for private transfers at Gold Coast Airport.)

At both the Domestic and International terminals, pickups are from the designated limousine car park. In-terminal meet & greet, where your driver meets you inside the terminal and helps with your luggage, is available at both terminals for $55. Please add it when you book.

Yes. We collect and drop off at the Brisbane International Cruise Terminal (kerbside), with roomy vehicles for cruise luggage.

Let us know as soon as possible by phone, text or WhatsApp and we’ll do our best to accommodate the new time.

• Sedan or SUV (BYD or similar): up to 3 passengers, 2 large bags + 2 carry-on
• Kia Carnival people mover: 4 to 7 passengers, 6 large bags + 2 carry-on
• VW Crafter: up to 11 passengers, 8 large bags + 4 carry-on
• Larger groups: two vehicles travelling together, up to 14 passengers

All vehicles are late-model, clean and comfortable.

We can carry small, fully folding wheelchairs. Our vehicles don’t have wheelchair ramps or lifts, so we can’t transport a passenger seated in a wheelchair. If you need a wheelchair-accessible vehicle, call us on 0419 799 714 and we’ll arrange one through a trusted partner driver.

Assistance dogs are always welcome, including guide dogs, hearing dogs and PTSD assistance dogs, in line with Queensland law. We’re unable to carry pets.

As a guide, allow one checked bag and one carry-on per passenger. Please tell us about surfboards, golf clubs, prams or other bulky items when booking so we send the right vehicle.

Yes, $35 per seat. We offer rear-facing baby seats (0–9 months), forward-facing toddler seats (10 months–2 years), harnessed boosters (3–5 years) and booster seats (5–8 years). Seats are fitted by your driver before you arrive. Please request them when booking, as drivers don’t carry spares and can’t legally carry a young child without an appropriate restraint.

The Gold Coast (Coolangatta to Coomera), Brisbane, Gold Coast and Brisbane airports, the Brisbane Cruise Terminal, Byron Bay and the Northern Rivers NSW, Tweed, the Scenic Rim, the Sunshine Coast and hinterland areas. (Brisbane-to-Brisbane trips aren’t available at this time.)

Yes. We provide door-to-door transfers to all the Gold Coast’s favourite attractions, including return trips at the end of the day:

• Dreamworld and WhiteWater World
• Warner Bros. Movie World
• Sea World
• Wet’n’Wild Gold Coast
• Paradise Country
• Currumbin Wildlife Sanctuary
• Topgolf Gold Coast

Yes. We look after families, groups, corporate clients, weddings, conferences and special events, plus hourly hire (2-hour minimum) and full-day tours.

Yes, additional stops can be added when you book. The fare is the normal price to your final destination plus the extra distance for the detour.

7 days a week, 6am to 9pm (Queensland time). Early-morning and late-night transfers are available by prior arrangement with a $99 after-hours fee.

Cancel in writing (email or text) more than 24 hours before your pickup for a full refund. Cancellations within 24 hours of pickup are charged in full. See our Terms and Conditions for details.