1. Purpose
Gold Star Transfers i s committed to protecting the privacy of our customers, drivers, and business partners.
This Privacy Statement explains how we collect, use, store, and disclose
personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 
2. What Information We Collect
We may collect personal information necessary to provide safe, reliable, and compliant passenger transport services, including customer details, booking information, driver accreditation records, operational data, GPS trip information, and payment records.
 
3 . How We Collect Information
Information is collected through booking forms, direct communication, onboarding processes, and operational systems used for dispatch, safety, and regulatory compliance.
 
4 . Why We Collect and Use Personal Information
We use personal information to deliver transport services, manage bookings, ensure safety, meet TMR and BEA compliance obligations, process payments, investigate incidents, and improve service delivery.
 
 
5 . Disclosure of Information
We may disclose information to regulatory authorities, insurers, payment processors, and technology providers where required to operate our services or comply with legal obligations.
We do not sell personal information.
 
6. Storage and Security
Gold Star Transfers takes reasonable steps to protect information through secure storage, restricted access, password-protected systems, and secure disposal of outdated records.
 
7. Access and Correction
Individuals may request access to, or correction of, personal information we hold about them by contacting us.
 
8 . Retention of Records
Records are retained only as long as required for service delivery, legal compliance, audit requirements, and dispute resolution.
 
9 . Complaints
Privacy concerns can be directed to Gold Star Transfers. If unresolved, complaints may be referred to the Office of the Australian Information Commissioner (OAIC).
 
10. Contact Details
Gold Star Transfers
11 Wattlebrush Grove Molendinar 4214
+61 (0) 419 799 714
info@goldstartransfer.com.au
 
 
11. Policy Updates.
 
This Privacy Statement may be updated periodically to reflect changes in operations or legal requirements. The current version i s available upon request.
 
Gold Star Transfers – Privacy Commitment